Question

Wix to ActiveCampaign: Error "The app returned XX is not a valid email. (422)"

  • 29 April 2023
  • 3 replies
  • 102 views

This is a Wix → ActiveCampaign Zap.

I have three forms on my website, “contact us” “more info” and “register.” The idea is that depending on which form is submitted, the contact will be tagged as such. However, the email field is returning the below error. 

Here are all of the options:

 

The one I need is the 5th one down. I don’t know where the first 3 come from. 

If I pick any of the first three, then it works but all three tags are applied instead of just the one for the specific form. 


3 replies

Userlevel 7
Badge +9

Hey there,  @natryan! Thanks for reaching out in community. 🤗

Hmm, I expect that field is expecting a standard email address and since those fields don’t appear to contain email addresses I’m guessing that’s why it’s throwing that error. 

I wonder if we load a new sample from Wix Automation that has all the fields you’d like to use completely filled out if that would help?

Are you able to give that a shot and see what we get? Let us know!

Thanks! I was able to fix the issue by creating individual Wix to Zapier automations and using the “Contact Email 0 [customer@email.com]” field.

Userlevel 7
Badge +6

Hi @natryan,

We’re glad to know you were able to get it sorted! 

If you have any other questions, please don’t hesitate to post them in the Community. We’re always happy to help! 😊

 

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