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Question

Wix Forms to Active Campaign Zap won't work

  • 17 July 2024
  • 4 replies
  • 15 views

I am having a lot of trouble with my Zap from Wix forms to Active Campaign (collecting details). I have tried everything I can find to make it work.  The Zap test works, everything looks good and has all the right ticks.  But when I complete a form on my Wix website - nothing goes from there to my Active Campaign.  My support person from Active Campaign has the same issues.  Can you please help?

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Sharlene Coach 

Try this workaround:

Wix Automations Webhook: https://support.wix.com/en/article/wix-automations-sending-data-via-webhook

Zap trigger: Webhook - Catch Hook

Use the generated webhook url in the Wix Automation webhook step.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
JammerS
Userlevel 7
Badge +5

Hi @Sharlene Coach,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

S

Hi, thanks for following up. Unfortunately I’m not very tech-savvy so couldn’t understand what I needed to do once I added Velo. The instructions in your help section didn’t cover what I was being asked to put into Velo once I added the app. Plus I wasn’t sure which URL I was supposed to put for the webhook. I’m trying to find someone to help me because I’m really not sure how to fix it 

ken.a
Userlevel 7
Badge +6

Hi @Sharlene Coach,

If you want a more personal help I recommend reaching out to one of our certified Zapier Experts here: https://zapier.com/experts

Hopefully, this helps!

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