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Why isn't New Lead triggering on all my imported leads?

  • 3 August 2022
  • 1 reply

Userlevel 1

Freshsales has an "import" feature that makes bulk imports possible, but the Zap doesn’t trigger for all of the uploaded leads. What’s going on?


Best answer by nicksimard 3 August 2022, 23:50

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If you’re experiencing this with the New Lead trigger (and/or the other ‘New’ triggers for Freshsales), it’s unfortunately a known issue :(

The way those triggers work, they will only pull in 25 objects. That means that additions of more than 25 new “objects” in a Zap’s polling interval could cause objects to be missed and not trigger Zaps due to deduplication.

You can tell if a Zap is polling because it will say Scheduled here: 5da31fced5cbda98a929eb5273181dda.png

There’s no workaround at the moment, but we do have a feature request that the Freshsales team has access to (they’ve built and maintain this integration). We can add you to that if you leave a comment below saying you’re experiencing this issue.

It might not hurt to reach out to their team directly and make the request as well :)