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Question

Why does Zapier turn off my Zap unexpectedly?

  • February 27, 2025
  • 4 replies
  • 36 views
L

I have built a Zap to take contact data from Fulcrum CRM and create a contact record in Constant Contact.  There are no errors with the flow, and everything tests fine. I have a free plan but know that all of the steps I’m using should be available on the plan.  There are no errors in the Zap.  I have not forgotten to turn it on after editing it.  Zapier just appears to be turning the Zap off for no reason.  I have even tried reconnecting Fulcrum and Constant Contact. This is the error message I get. Why does Zapier turn off my Zap, and what can I do to make it stop so I can actually use it?
 


This is the Zap 


 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34081 replies
  • February 27, 2025

Hi ​@Lkmartinez 

Info about why a Zap may be turned OFF automatically: https://help.zapier.com/hc/en-us/articles/8496216132621-Zap-is-not-running

 

Check your Zap app connections here: https://zapier.com/app/connections

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • February 28, 2025

​Welcome to the community, ​@Lkmartinez! 🎉

​Hmm, looks like the Constant Contact action is running into a 403 error, which can sometimes happen when the connected account doesn’t have the necessary permissions. 🤔

Is your Constant Contact account an Account Manager? Asking as that appears to be required for adding or editing contacts, so wanted to double-check: 

ea7a9bbf910373ab67b22964d19e263a.png
Looking forward to hearing from you!

L
  • LkmartinezBeginner
  • Author
  • Beginner
  • 1 reply
  • April 1, 2025

Thank you, ​@SamB! I verified that I do have an Account Manager CC account. I did reach out to their support, and they were unable to identify the source of the error. They suggested I reach out to Zapier support.

Thank you, ​@Troy Tessalone! I looked into this suggestion as well and don’t see anything in my Zap History. The status goes from “on” to “off” without even an action being performed. I just don't understand why the test works fine, but then the zap turns off. 

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • April 2, 2025

Hi ​@Lkmartinez,

 

We sincerely apologize for the inconvenience. Kindly contact our Zapier support team to fully address this issue. You can contact us via this link: https://zapier.com/app/get-help

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