I'm running into a frustrating issue with Zapier where it shows "No Data" for fields pulled from JotForm submissions when trying to use them in subsequent steps, even though the data exists and is set up correctly.
Here’s the situation:
- I have a JotForm form with fields like "Primary Booking Guest Name" and "Primary Booking Guest Email." These fields are correctly populated in JotForm.
- When I test the Zapier JotForm trigger, I can see the data from submissions (e.g., names and email addresses are visible).
- However, when I try to use this data in other steps—whether it’s Slack, ChatGPT, ActiveCampaign, or any other app—Zapier shows "No Data" for those fields.
What I’ve tried so far:
- Testing the JotForm trigger and pulling in new records.
- Submitting new test entries in JotForm with all fields completed.
- Double-checking field mapping in Zapier to ensure I’m selecting the correct fields.
- Disconnecting and reconnecting the JotForm integration.
- Adding a Formatter step to handle missing data or default values, but the fields still come up as empty.
Despite all this, Zapier continues to show "No Data" across multiple apps for fields that clearly exist in the JotForm submission data.
My question: Why does Zapier fail to recognize the data for subsequent steps, even though it’s visible in the JotForm trigger test? How can I fix this so that the data flows correctly to all apps? Thank you in advance!
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/734fb166-abf2-4f92-96b4-3c540c385f01.png)