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Why aren't newly added or deleted custom fields updating in my Zap?

  • 7 February 2023
  • 2 replies
  • 422 views

Userlevel 1

I have deleted a few custom fields in our Follow Up Boss account and added a few new custom fields but all of these are not updating in Zapier. Thus, I am unable to select the right field when setting up action to complete the zap.

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Best answer by Troy Tessalone 7 February 2023, 17:49

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2 replies

Userlevel 7
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Hi @AnchorRealEstateNC 

Good question.

It can take some times for apps to sync these type of changes to their Zap app integration.

  • You can try waiting for some time, then trying again.
  • You can try using the [refresh fields] in the Zap action.
  • You can try reconnecting the app connection: https://zapier.com/app/connections

 

Userlevel 1

Thanks @Troy Tessalone. I deleted the draft and started from scratch. That fixed the issue and updated the custom fields.

Appreciate the help.