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Question

WellnessLiving is not connecting showing Expired (Unexpected token 'A', "An error o"... is not valid JSON)

  • May 6, 2025
  • 5 replies
  • 34 views

I am having trouble reconnecting to Wellness Living. This is our main CRM system and one day it was working then the next is has stopped??? 

 

Here is the error I get.

 


 

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5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 6, 2025

Hi ​@Fitness Inside Out 

WellnessLiving Help link for using their Zap app: https://help.wellnessliving.com/en/articles/8976891-zapier-integration

TIP: Try using a new/different private browser to connect the app to Zapier.


Tried another browser, still does not connect?


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 6, 2025

@Fitness Inside Out 

You may want to try reaching out to WellnesLiving Support for help using their Zap app integration.


Thanks I have done that still waiting hear back from WellnessLiving


SamB
Community Manager
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  • Community Manager
  • 9738 replies
  • May 30, 2025

Hey there, ​@Fitness Inside Out 👋

Just came across this and saw you reached out to our Support team about this as well. They mentioned it might have something to do with the account’s configuration or it’s permissions:

I checked our notes and it looks like we don't have any info regarding this specific error with WellnessLiving. Based on the error message, it looks like the issue might be due to the account configuration or permission, so I would recommend reaching out to them to confirm if there are any updates and additional required permissions. 
 
I can only see this info from their help doc but I am not sure if this is related to the account connection you are using right now: https://help.wellnessliving.com/en/articles/8976891-zapier-integration
 

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Was that the case, or did the WellnessLiving Support team identify a different cause for the error? 

Want to make sure everything’s sorted, so please keep us posted on how it’s going! 🙂