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Question

Using multiple paths in Zapier with Gmail triggers

  • April 18, 2026
  • 4 replies
  • 35 views
J

I’m still practicing with Zapier, so I’m on free trial. My trigger is Gmail (New email), and split into 2 paths. 

For practice, I sent myself two emails. One email with the subject “Urgent” and the other with the subject “Report”


Path A: 
Condition: If subject contains “Urgent”
Action: Sends Slack Channel Message
Action: Create Spreadsheet Row (Google Sheets), Priority is Urgent (

I pulled the email record (E) to provide the input for Subject, Name and Timestamp. 

Path B:
Condition: Fallback
Action: Create Spreadsheet Row, Google Sheets, Priority is Normal
I want all emails that contain the subject “Report” to go to Path B so their data are recorded in Google Sheets. 
I went back to the trigger and pulled from Email (F) to provide me with the data for this one. 

My question is, why do the same email information flow to both Path A and B? I thought you can use the same trigger with different paths and pull from different email records? I want different email records to run for Path A and Path B. 

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • April 18, 2026

Hi ​@Jane S 

Help links for using Filter and Paths: 

https://zapier.com/apps/filter/integrations#help

https://zapier.com/apps/paths/integrations#help

 

For us to have more info, post screenshots showing how your Zap steps are outlined and configured for the Path Filter conditions.

 

For live Zap Runs, check your Zap Run history to see how the Zap Steps processed and to see the DATA IN/OUT for each step to help you trace the data flow: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
drtanvisachar
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  • drtanvisacharZapier Solution Partner
  • Zapier Solution Partner
  • April 20, 2026

Hey ​@Jane S !

 

Zapier only processes one email at a time. “Email E” and “Email F” are just test samples. In real runs it usually goes when the subject has “urgent” itll go to path A, if it isn’t, then it goes to path B. It usually wont send it dont both paths. Whats probably happening here is you mapped different test emails while setting up. All you should have to do is go back to the trigger, pick one sample email, and remap both of the paths using the same one.

Ethan Marcellus- Automation Expert at Tuesday Wizard | Top Zapier Solution Partner | Zapier Community Contributor

⚡ Ethan Marcellus- TuesdayWizard.com | Zapier Gold Solutions Partner | Go- Getter Zapier Community Contributor
S
  • Schwarz689
  • New
  • April 20, 2026

This one can be tricky with Gmail triggers.

When you have multiple paths after a Gmail "New Email" trigger, Zapier sometimes only runs the first path that matches and ignores the rest, even if conditions should allow all.

A reliable workaround is to add a Filter by Zapier step right after the trigger for each path instead of relying only on Path conditions. That forces Zapier to evaluate every branch independently.

Also try turning on "Continue on error" for the whole zap if one path fails – it helps the others keep running.

Have you tested with just one path first to see if the Gmail trigger fires reliably?

F
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  • Fahad SZapier Solution Partner
  • Zapier Solution Partner
  • April 20, 2026

Hy ​@Jane S 

You can try: 

Go back to the Gmail trigger, pick one sample email, and use that same sample to map data into both paths. In live runs, each real email will go down only the matching path.

If that doesn't work: Add a "Filter by Zapier" step right after the trigger for each path instead of relying solely on Path conditions.

Hope this helps you get it sorted!

If you're still stuck, I offer a free 20-min Zapier troubleshooting call. Book it through my Zapier Directory profile — it's listed under Resources on the left side: https://zapier.com/partnerdirectory/automatemybiz!-->

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