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Best answer

Using a catch hook to update CRM records with Webhook data

  • June 16, 2025
  • 3 replies
  • 31 views

I am trying to utilize a catch hook trigger to update data fields within a CRM record. When getting data to my catchhook, I’m unable to utilize the data that was passed as a dynamic input into my Update Record action. Any ideas on why the webhook data is greyed out?

 

 

Best answer by Troy Tessalone

​Hi ​@David_R 

Try refreshing the Zap.

Try searching for the variable label/value.

Make sure you’ve selected a Zap trigger example record that has variables.

 

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • Answer
  • June 16, 2025

​Hi ​@David_R 

Try refreshing the Zap.

Try searching for the variable label/value.

Make sure you’ve selected a Zap trigger example record that has variables.

 


  • Author
  • Beginner
  • 2 replies
  • June 16, 2025

That did the trick. Thank you, ​@Troy Tessalone!


JammerS
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  • Zapier Staff
  • 3527 replies
  • June 17, 2025

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.