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Question

URL shortened links not working on phones

  • August 26, 2024
  • 9 replies
  • 217 views

I have noticed that shortened urls don't open on phones in Chrome. Any help appreciated 

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9 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 26, 2024

Hi @Mb1908 

For us to have more context, post screenshots and examples of the shortlinks you are referring to.


  • Author
  • New
  • August 26, 2024

When the shortened link is clicked, nothing happens. I have an Android phone. I have fwd the link to an iPhone and it doesn't open either when clicked. Screen just hangs.


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 26, 2024

@Mb1908 

We’d need to see screenshots and specific examples of the short links being used.


  • Author
  • New
  • August 26, 2024

 


  • Author
  • New
  • August 26, 2024

This is the link https://zpr.io/G4GXKpqhbnsQ


  • Author
  • New
  • August 26, 2024

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 26, 2024

@Mb1908 

I tried in a Chrome browser on a laptop and the link worked.

 

Make sure the device being used is updated, then try to test the link again.

 

Not sure if this is having an impact.

URL Shortener cannot return HTTPS URLs, only HTTP URLs, and shortened URLs are random and cannot be customized.


  • Author
  • New
  • August 26, 2024

Yes, it does work on a pc. It is a shortened zoom link. Phone has been updated. Any other advice appreciated 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 26, 2024

@Mb1908 

I haven’t been able to replicate the issue using a Chrome browser on a mobile device.

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help