Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hey there,

I am hoping to get some help with a Zap that was set up 2 years ago and has stopped working in the last 3 weeks (I haven’t changed anything in the Zap). 

The Zap looks to find or create a record in Salesforce. If a record is found, that record is then updated.

The error I am receiving is “Could not update the Contact record with ID tSalesforce Contact ID]. We’re not able to use this object type.” See screenshot below of me testing the Zap.

 

Any help or guidance on different things I could try to problem solve would be much appreciated

I have also just checked another one of my Zaps, that essentially does the same actions (find or create a contact record and then update if found) and it is working with no issues.

Terms & Conditions