We are unable to make the payment for renewal as your platform is not accepting our new debit card. Kindly assist in investigating this issue or provide an alternative payment method.
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Hi 
I’m so sorry to hear that you’re having some trouble updating the payment card for your account. For this type of issue our Billing and Accounts team will the best people to talk to. Us folks in Community cannot assist on that side of things as we don’t have access to your account. You can get in touch with them here: https://zapier.com/app/get-help.
Be sure to select Accounts, pricing, and billing from the options at the bottom of the page:
Please do keep us updated on how you get on, keen to ensure this you’re all set! 
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