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Best answer

Unable to select Facebook company pages from drop down

  • June 10, 2025
  • 7 replies
  • 73 views
P
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I am unable to select several of my Facebook company pages within Zapier, even though they have been added as connections.

I have already tried:

clearing the cache of my browser

alternate web browsers

removing the connections on Zapier

removing Zapier from Business Integrations on Facebook 

doing all of the above, restarting my computer, and re-adding them.

Help!

Best answer by pkneedshelp

Hi all,

Thanks for your help! Brit C. (Global Support) from Zapier reached out to me directly and was able to help me with a workaround to solve the problem. Here’s the instructions:

 

We can work around this by selecting 'Use a Custom Value' in the Page field of the trigger, and capturing the Facebook Page ID by following the instructions here:
https://www.facebook.com/help/1503421039731588
 
To find your Page ID:
 

  1. Log into Facebook, then click your profile photo in the top right.
  2. Click See all profiles, then select the Page you want to switch into.
  3. Click your Page's name in the left menu to go to it.
  4. Click the About tab below your Page's cover photo.
  5. Click Page transparency to find your Page ID.

 
Paste the ID here: https://cdn.zappy.app/1ddd2427c09ff83cb4f1c14b494452ae.png
 
 

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    7 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • 34068 replies
    • June 10, 2025

    Hi ​@pkneedshelp 

    Which Facebook/Meta app are you trying to use?

    https://zapier.com/apps/categories/facebook

    Each app has a profile page with a HELP tab of links that may provide guidance.

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • 6780 replies
    • June 10, 2025

    Hi there ​@pkneedshelp,

    If the page does not appear in the "Page" menu of your Facebook Lead Ads Zap, please follow these instructions to verify your permissions and reset Zapier's CRM access for the page:
    https://zapier.com/help/doc/common-problems-with-facebook-lead-ads#the-page-i-want-to-use-is-not-showing-in-my-zap

    Hopefully, this helps!

     

    A
    Forum|alt.badge.img+2
    • Adil WaqasBeginner
    • Beginner
    • 58 replies
    • June 10, 2025

    I can definitely help with this. I’ll troubleshoot the Facebook-Zapier integration and resolve the issue preventing your company pages from appearing in the selection list. I’ll also make sure the right permissions and roles are in place on both sides so all your connected pages are fully accessible in Zapier.

    Let’s get this working properly again!

    P
    Forum|alt.badge.img
    • pkneedshelpBeginner
    • Author
    • Beginner
    • 2 replies
    • June 10, 2025

    ​@Troy Tessalone: The problem is primarily with the Facebook Pages connection. I provide Zapier with access to ALL of my company pages, yet only a handful appear when trying to set up a Zap. 

     

    ​@ken.a Thanks for the response, but the page you linked to no longer exists. Is this the thread you are referring to? 

     I’ve worked through this already and still haven’t been able to pull up the correct Facebook pages.

     

    ​@Adil Waqas Thank you. Is there something you need from me to help make this happen?

     

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • 9736 replies
    • June 19, 2025

    Hey ​@pkneedshelp, just checking in—were you able to get this sorted? 

    If not, I think the guide Ken meant to link to is this one: Facebook Lead Ads: Facebook page not appearing in Zap editor

    I’d also suggest checking out the following community post as it’s got helpful screenshots to help show exactly what’s needed:

     

    Hope that helps. Keep us posted on your progress here, want to make sure you’re all set! 🙂

    P
    Forum|alt.badge.img
    • pkneedshelpBeginner
    • Author
    • Beginner
    • 2 replies
    • Answer
    • July 11, 2025

    Hi all,

    Thanks for your help! Brit C. (Global Support) from Zapier reached out to me directly and was able to help me with a workaround to solve the problem. Here’s the instructions:

     

    We can work around this by selecting 'Use a Custom Value' in the Page field of the trigger, and capturing the Facebook Page ID by following the instructions here:
    https://www.facebook.com/help/1503421039731588
     
    To find your Page ID:
     

    1. Log into Facebook, then click your profile photo in the top right.
    2. Click See all profiles, then select the Page you want to switch into.
    3. Click your Page's name in the left menu to go to it.
    4. Click the About tab below your Page's cover photo.
    5. Click Page transparency to find your Page ID.

     
    Paste the ID here: https://cdn.zappy.app/1ddd2427c09ff83cb4f1c14b494452ae.png
     
     

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • 9736 replies
    • July 23, 2025

    That’s great news ​@pkneedshelp! 🎉 Very sorry for the delay in seeing your reply here. I’m so glad Brit was able to help you get it sorted. And really appreciate you taking the time to follow up here to share details on what the solution was. 🤗

    Feel free to reach back out if we can help with anything else at all. In the meantime, happy Zapping! 😁⚡

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