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Question

Unable to retrieve URL of a Docusign sent envelope

  • March 5, 2025
  • 2 replies
  • 14 views

I have created a zap, that sends a docusign envelope. To continue with the workflow, I want to retrieve the docusign url of the sent envelope. I am unable to understand how to do this in Zapier. 

 

I tried using the “custom action” to create this, but I failed at it. The custom action inputs are account id (docusign) along with the subject line of the envelope and the recipient email id. But it keeps erroring on trying to authenticate and access docusign is what I could understand. But I wasn’t able to resolve it. 

 

Any suggestions on how to go about this? Thanks in advance. 

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34081 replies
  • March 6, 2025

Hi ​@ARKG 

Check the DATA OUT that is returned from the Docusign Zap step that sends the envelope to see if it returns a URL to use.


SamB
Community Manager
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  • Community Manager
  • 9751 replies
  • April 2, 2025

Hey there ​@ARKG! 👋

How things are going on this? Were you able to locate a field that contained the URL in the Data Out section of the Docusign step, as Troy suggested? 

Want to make sure you’re all set, so let us know if you still need any help! 🙂