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Question

Unable to reconnect Autopilot: Authentication failed, the app returned "Request timed out"

  • 19 July 2023
  • 5 replies
  • 31 views
pranjalrajput

Hey folks,

I have been trying to reconnect Autopilot and getting request timeout error in Zapier connect pop-up screen.
This integration was working before.
 


I have already tried clearing cache, different browser, relogin to both applications etc.

Please advise how to fix this if any of you encountered this before.

Thanks heaps

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @pranjalrajput 

Good question.

Have you tried using a private browser?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
pranjalrajput

yup tried everything to rule out a client-side/browser issue.

including trying from different laptops/devices and private/incognito window

Troy Tessalone
Userlevel 7
Badge +14

@pranjalrajput 

If you have a Zapier paid plan, you can open a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
pranjalrajput

Thanks.
Opened it 30 minutes ago.
ETA 24 hours.
unfortunately several business processes will be blocked because of this.

 

i wish zapier were more serious about these problems between zapier and autopilot

Troy Tessalone
Userlevel 7
Badge +14

@pranjalrajput 

Most apps on Zapier are built and maintained by the app developers themselves.

You may want to reach out to Autopilot Support to see if they can provide any guidance as the issue and responsibility may be theirs to fix.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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