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Answer

Unable to find shared folders in Box

  • March 8, 2023
  • 2 replies
  • 296 views
Tryarbor

Hi, everyone, I’m hoping I’m just missing something obvious, but “find a folder in Box” isn’t working for me.

Here’s what I have in Box. 

And here’s the Zap:
 

the zap returns that nothing is found. I’m at my wit’s end on this.

 

Best answer by ken.a

Hi @Tryarbor,

It looks like one of our Support Specialist answered your question via email.

 

Based on our documentation, it seems that users can only access files within their root folders. Team folders that are part of Dropbox Business are not currently supported. From the screenshot you provided, it appears that the folder you are attempting to locate is a team folder.

 

Also, I noticed that our Support Specialist added your vote to the open feature request. While we don’t have an ETA on this, we will make sure to notify you via email once the feature ships. If you have additional questions, make sure to keep in touch with our Support Team via email. Thanks! 😊

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 8, 2023

Hi @Tryarbor 

Good question.

Some things to try:

If the variable value from step 1 (the number) is unique, then try only searching for that.

Or try putting double quotes before the first variable and after the last variable.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • Answer
  • March 15, 2023

Hi @Tryarbor,

It looks like one of our Support Specialist answered your question via email.

 

Based on our documentation, it seems that users can only access files within their root folders. Team folders that are part of Dropbox Business are not currently supported. From the screenshot you provided, it appears that the folder you are attempting to locate is a team folder.

 

Also, I noticed that our Support Specialist added your vote to the open feature request. While we don’t have an ETA on this, we will make sure to notify you via email once the feature ships. If you have additional questions, make sure to keep in touch with our Support Team via email. Thanks! 😊

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