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Question

Unable to find an Instagram Business Account when setting up my Zap to publish the photos.


Meta sure doesn’t make it easy to post photos to IG. I have spent the greater part of the day trying to set up an integration between Zapier and IG. I have gone through the following steps:

  • Created a FB Page
  • Created an Instagram Account
    • Changed the account to a business account
  • Connected to IG for Business via Zapier using my FB login credentials
    • When going through the steps I granted access to the Professional (Business) Account
    • Provided access to the Page
    • This was confirmed in the “Business Integration” settings within my personal FB settings
  • Within the Meta Business Suite
    • Provided IG account access to the FB Page
    • Provided the FB Page access to IG
    • Ensured I have full control of both FB Page & IG Account

I still cannot find the IG Account when setting up my zap - what am I missing?! Any support is appreciated!

 

 

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29 replies

ken.a
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  • Zapier Staff
  • 6360 replies
  • February 12, 2024

Hi there @soltep,

Welcome to the Community! 🎉

You'll want to make sure the “Access profile and posts from the Instagram account connected to your Page”  and “Upload media and create posts for the Instagram account connected to your Page” options are toggled on. 

https://www.facebook.com/settings?tab=business_tools&ref=settings
8858624c5e104ae6e296e6994ccaa896.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!


  • Author
  • New
  • 2 replies
  • February 12, 2024

Thanks… already had that activated:

 

 


ken.a
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  • Zapier Staff
  • 6360 replies
  • February 13, 2024

Thanks for confirming @soltep!

Could you please try reconnecting your Instagram for Business account once more? You can reconnect your Instagram account here: https://zapier.com/app/connections/instagram-for-business

Please keep me posted!


  • Author
  • New
  • 2 replies
  • February 13, 2024

I reconnected it - nothing is different. Did you change anything? Can we set up a time to connect or do you have any other recommendations?


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • February 14, 2024

Thanks for giving that a try @soltep!

Unfortunately, our support channels are limited to Email, Chat, and our Community platform. For further assistance, I suggest contacting our Support Team about this matter. They have the necessary tools to examine the Zap and its logs in detail to identify the root of the problem.

I appreciate your patience and understanding.


  • New
  • 1 reply
  • February 20, 2024

I'm having the same issue even though I completed all the above steps. Any solution to this problem?


ken.a
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  • Zapier Staff
  • 6360 replies
  • February 21, 2024

Hi @iflying,

It looks like @soltep was able to resolve the issue with the suggestion of our Support Team by using the ID of the Professional Instagram account and inputting that ID to the “Instagram Account to Use” field as a custom value.

 

 


  • New
  • 1 reply
  • March 2, 2024

I tried my ID of the Professional Account from a custom field, but still can not connect.  How does the ID have to be formatted?


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • March 4, 2024

Hi there @lookingup,

You should be able to find the ID of the Instagram account in this window here:

525b42632bcbb19408c851bf8929723b.png
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The ID should contain numbers below the Instagram account name.


  • New
  • 1 reply
  • May 24, 2024

Am having the same issue and have tried all of the steps outlined above, including finding the professional account id in the image above and using that as a custom entry. Any other solutions for this?


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • June 5, 2024

Hi @pswinch,

Could you please share a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the updated “Action” section of your Instagram step that shows all of its fields. Like so:

46dd6c0979e3d815d621b8da43084ef1.png
(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!


Okay, just adding the Instagram-ID worked! Just focus the input for selecting the Account. Select Custom and paste in your ID. At the bottom select “Use {your_id}”. You can find your ID when selecting your Instagram-Account while Connecting to your facebook-Account.

 

 


  • New
  • 1 reply
  • June 10, 2024

 I had same issue even though I completed all the above steps. so I also selected Custom and input the instagram ID. !!  Issue Resolved, But Why did It occur?


  • New
  • 1 reply
  • June 16, 2024

i have same issue it is not solved


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • June 18, 2024

Hi @ecakmak91,

Could you please try reconnecting your Instagram account after that please input the Instagram Page ID as a custom value in the “Instagram Account to Use” field.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!


  • New
  • 2 replies
  • June 25, 2024
ken.a wrote:

Hi @ecakmak91,

Could you please try reconnecting your Instagram account after that please input the Instagram Page ID as a custom value in the “Instagram Account to Use” field.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

I’m having the same issue. my instagram is not showing up and as per the forums above, i included my instagram name as a custom name

 

 

 

And i’m getting this error

 

 

Can someone please help? Thank you


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • June 25, 2024

Hi @Yc1987,

The “Instagram Account to Use” field looks for the ID. You will need to input your Instagram ID on that field as a custom value. Like so:

18e8452b07373e1a82d9cc4d6da28c95.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!


  • New
  • 2 replies
  • June 25, 2024
ken.a wrote:

Hi @Yc1987,

The “Instagram Account to Use” field looks for the ID. You will need to input your Instagram ID on that field as a custom value. Like so:

18e8452b07373e1a82d9cc4d6da28c95.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Thank you so much @ken.a . That worked. So for anyone who is running into this problem, you actually have to go into your meta business suit and find the instagram id number. it is a number and not your instagram name.


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • June 26, 2024

That’s awesome @Yc1987! I’m glad I was able to help!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗


  • Beginner
  • 6 replies
  • December 10, 2024

Hi ​@ken.a I am having the same issue.  I am able to find my IG Pro Account number from when I connect it to Zapier. I use that number to enter it into the customer field, but when I click next the “Test” page remains loading and there is a yellow circle with “!” inside.  I’ve waited for a while to no avail. 

 

 


SamB
Community Manager
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  • Community Manager
  • 7415 replies
  • December 11, 2024

Sorry to hear that ​@zapfan1—hope you don’t mind me jumping in for Ken here! 👋

That’s very odd, I’ve just tested the New Tagged Media trigger in my own account and didn’t experience the same loading issue. So I’m wondering if it was a temporary glitch? 🤔

Is it still failing to load now? If it is it might be worth accessing the Zap a different web browser or private browsing window, in case it’s a browser or cache-related issue. It’s working ok for me on Chrome (on a Mac).

Looking forward to hearing from you!


Hi there, I have followed all of the above steps in this thread an I am constantly getting errors when I try to ‘Test’ the function. I started it all from scratch with brand new facebook and instagram accounts, making sure everything is connected, verified and talking to each other. Zapier just seems to struggle to collect Instagram information.

I was looking at other platforms and one other said they were experiencing issues with Instagram, is this related?

Nothing has ever shown in the configure field when static is selected (as shown) so when I select Dynamic value and post the ID, I get more errors

 


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • January 21, 2025

Hi ​@Alex.M_117,

You might have inputted the incorrect ID in the “Instagram Account to Use” field. You can use the Instagram account ID as a custom value. You should be able to see the ID on Facebook. Like so:
 
fe2c72cd5497fd10d6eac25e99d8a38e.png
(view larger
 
After locating the ID. You can input the ID as a custom value. Like so:
 
8134e1396e49c77b1da114b80aa570e6.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!


  • New
  • 2 replies
  • February 13, 2025
ken.a wrote:

Hi ​@Alex.M_117,

You might have inputted the incorrect ID in the “Instagram Account to Use” field. You can use the Instagram account ID as a custom value. You should be able to see the ID on Facebook. Like so:
 
fe2c72cd5497fd10d6eac25e99d8a38e.png
(view larger
 
After locating the ID. You can input the ID as a custom value. Like so:
 
8134e1396e49c77b1da114b80aa570e6.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!




Hi, I did the exact same things you said. Correct ID, tried it on different browsers but still the test is failing.

 

 


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • February 14, 2025

Hi ​@PowerPunch,

Could you please double-check if you have the correct permissions settings? You can learn more about the required permissions here: https://help.zapier.com/hc/en-us/articles/8496101110541-How-to-get-started-with-Instagram-for-Business-on-Zapier#about-app-s-app

I'll be keeping an eye out for your response!