I cannot get my NetSuite Sandbox to connect. I can connect in production, but do not want to test in production. What am I missing? Used the #######-SB for the connection in my attempts already.
Question
Unable to connect with NetSuite Sandbox via Zapier
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+14- Zapier Orchestrator & Solution Partner
Hi
Help links for using NetSuite in Zaps: https://zapier.com/apps/netsuite/help
Connect to NetSuite on Zapier
NetSuite uses OAuth to authenticate your account on Zapier.
Required authentication fields
- Account ID
Optional authentication fields
- Token ID
- Token Secret
Additional authentication instructions
- Installation of NetSuite's Zapier Automation SuiteApp is required.
- View the Zapier Automation SuiteApp in the SuiteApp Marketplace.
- Learn more about installing a SuiteApp from the SuiteApp Marketplace.
- To find your Account ID, it's listed on the Company Information page of your NetSuite account (Setup > Company > Company Information). Learn more about NetSuite - Account ID.
- While logged into NetSuite, go to Setup > Company > Enable Features.
- Click SuiteCloud, then ensure the following boxes are checked:
- Client SuiteScript
- Server SuiteScript
- Rest Web Services
- Token-Based Authentication
About NetSuite's app
| Are self-hosted or cloud-hosted accounts supported? | Cloud-hosted accounts only | All NetSuite accounts are cloud-hosted. |
| Is a paid NetSuite plan required? | No | All NetSuite accounts are paid accounts. All accounts are supported, provided they have the required roles and permissions. |
| Are any special account permissions required? | Yes | Your roles and permissions dictate what triggers and actions you can perform on Zapier. Select a role with the following settings enabled:
Learn more about NetSuite's account permissions. |
| Are there usage limits? | No | |
| Are there pagination limits? | No | |
| Do trigger samples use real data from your account or generic data? | Real trigger samples | |
| Are custom fields supported? | Yes | |
| Do update actions overwrite or append to existing data? | Append to existing data | |
| Is there any additional info? | No |
Thanks for the feedback Troy.
I have the app connection working fine in production. The challenge I run into is when I try and establish an app connection to the sandbox environment. The only difference is the account ID for the SB has ‘_SB’ It give me the “Oh, foo.” box. I do not want to work in production as I test me zaps.
+14- Zapier Orchestrator & Solution Partner
The NetSuite Zap app integration may only support production environments.
You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help
+6- Zapier Staff
Hi
Is there any update on the support ticket? We would love to hear from you. Thanks.
We’re having the same issue here. I’m not allowed to use a product that I can’t test in Sandbox first, so maybe Zapier isn’t the right tool for us.
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