Dotdigital app updated now i can not connect. Who do I speak to?
Question
Unable to connect with Dotdigital after the app update.
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+14- Zapier Orchestrator & Solution Partner
Hi
Can you post screenshots to give us more context about the issue?
Try this tip…
+14- Zapier Orchestrator & Solution Partner
Hi
You may need to try reaching out to Dotdigital Support for help related to their Zap app integration.
+11- Community Manager
Hi
I’m so sorry to read of the troubles in being able to connect your Dotdigital account with Zapier after upgrading to the latest version of the app!
I couldn’t see any existing bug reports for Dotdigital that related to any authentication issues but it could just be that you’re the first to reach out about this. In addition to reaching out to Dotdigital’s support team I’d like to suggest also reaching out to our Support team about this as well. They’ll be able to dig into the logs on our side to get further details and can open up a bug report so we can start tracking folks being impacted by this issue. You can get in touch with them here: https://zapier.com/app/get-help
Please do keep us updated on how you get on with both support teams, I’m keen to ensure this gets sorted!
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