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Question

Unable to connect to Facebook Lead Ads (for business admins) to set up trigger for New Comment posted on Ad

  • June 13, 2025
  • 2 replies
  • 18 views

Attempting to set up a new Zap with the trigger to happen when a new comment is posted on one of our ads. I’m attempting the set up and connecting our business Facebook account to Zapier but the selection for our business profile is greyed out and citing that I need permission from the admin. I should have admin permissions to be able to grant but I can’t see where I would be able to do this, has anyone successfully set this up before and what permissions are needed to grant access? 

 


“Learn more” just takes me to the Meta article for setting up permissions but it’s not clear which permissions are needed and how to approve for Zapier.

Thanks, 
Hana

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • June 13, 2025

Hi ​@Hana F. 

Help links for using FB Lead Ads in Zaps: https://zapier.com/apps/facebook-lead-ads/integrations#help

 


SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • June 18, 2025

Hi ​@Hana F. 👋

How are things going? Did those Facebook Lead Ads guides Troy linked to help to point you in the right direction?

Want to make sure this gets sorted so please keep us posted on your progress! 🙂