Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

The “collect email” step is not working. 

I’m using this to find email from Airtable. The first step is working, the email adress is found in snov.io. The problem is when I’m trying to retrieve the info to update the airtable with the email. When I do the step “collect email” there is no “email” in the data out and I didn’t find any way to have an email in data out. 

I did the test with a prospect where i know snov.io find an email address. 

 

 

Hi ​@Annavt,

 

Welcome to the Community.

 

To troubleshoot issues with the "collect email" step in your Zap, ensure the setup is correct, with output fields matching those from Snov.io. Test the Zap to identify errors, verify connections to snov.io and Airtable in Zapier settings, and review Zap history for execution errors.

 

If you still have issues after following these steps, please provide more information about the problem, such as any error messages you see. I'll be happy to assist you further.

Hi there, ​@Annavt 👋

How did you get on with this—were you able to get it working?

If so, would you mind sharing some details of what the solution was? This would be really helpful for others that might be experiencing the same issue with Snov.io. 

If it’s still not working, have you tested the Zap with other prospects in Snov.io to see if they don’t output an email address either? If you have and it’s consistently not outputting the email address then there may be a bug that’s affecting the Collect Emails action. 🤔 In which case I’d recommend reaching out to our Support team here to have this investigated further. They’ll be able to submit a bug report to the developers of the Snov.io app so it can get fixed.

Keen to ensure this gets sorted, so keep us updated on how you get on!

Terms & Conditions