Hey there @JHS. Welcome to the Community! 

When you say it’s not working, is it that the Zapier app can’t be added to the space in Google Chat? Or is it more that you’re running into an error? If you’re getting an error would you mind sharing a screenshot showing the full error message so we can take a closer look? Please remove/hide any private information (like names, emails, addresses etc.) from any screenshots before sharing.

That’ll help give us a bit more context and allow us to better troubleshoot this with you! 

Hi Sam,

There's no error, it's just that when I try to add the app, it can't bee found (no apps show up). This is both in a space and in a Google chat with several people in it. The IT team in my organisation have given permissions to Zapier and I am able to interact with the app in a one-to-one chat and have set up a zap to do just that. The problem seems to only apply when there is a space or a chat with more than one person.

Thanks for getting back to me @JHS. 

I did some digging on this end and found a similar report from another person who was able to get it appearing in the apps list by “adding the Zapier bot to allowlist the Zapier bot app separately to the regular Zapier API app in the Workspace admin console”.

If you’re not sure how to do that I found a Google help guide on that gives some instructions: Add an app to the allowlist or blocklist

Can you give that a try and let me know if that works as hoped? 

@JHS Did you ever get this to work? I am having similar issues. 

Hi @LDE,

Have you tried the workaround that @SamB mentioned on the previous reply? 

@JammerS I have tried all of those steps, but it refuses to work in a space!

Hi @LDE,

We apologize for the inconvenience. You can contact our support team here: https://zapier.com/app/get-help for us to fully address your concern. Thank you.

@JammerS Will do! Thank you.

Well, we have tried all the things and have been escalated through support. It sounds like this is going to be a Google issue and that we are not the only customers who are having this struggle. I’ll report back when I learn something more, but for now we are waiting on Google.

Hi @LDE,

Sure thing! Just drop by if you have any development coming from the app developers. Thank you.