Two seperate zaps, or one zap with conditional paths?

Question

I have a zap that keeps breaking, right now it's set up as two separate zaps but one is dependent on the other.

The main zap creates a new record in Smartsuite when I take orders from my online booking system.

The “New Order” zap creates a smartsuite record when a booking is placed online.

This separate zap creates a new client profile, if it's a new client who is booking.

The “New Client” zap creates a smartsuite record for the client when they first create an account on my booking site. The client record in smartsuite should be linked with their new order record, done by the first zap.

The first zap works fine when returning clients are booking, but always fails when it's a new client, probably because the two are running at the same time. It always returns with an error that it couldn't find the new client profile, yet when I check smartsuite the client has been added.

So I think I just need them to run in a specific sequence.

Let me know if you have any suggestions! Thank you

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Hi @reggie_sc

Try adding a Delay step to the Zap: https://zapier.com/apps/delay/help

That will give the other Zap enough time to complete that Zap step.

Hi @reggie_sc,

We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.

We're looking forward to your response.

Troy Tessalone · Answer

Hi ​@reggie_scTry adding a Delay step to the Zap:https://zapier.com/apps/delay/helpThat will give the other Zap enough time to complete that Zap step.

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