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Troubleshooting Zapier integration issues between Plaud and Google products

  • August 19, 2026
  • 5 replies
  • 56 views

How can I get help if the Zapier system that I’m paying for isn’t fixing the problems in the set up?

 

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 19, 2026

Hi ​@KravGuy 

For us to have more info, post screenshot showing how your Zap steps are outlined and configured along with encountered errors.

 

If you are looking to hire help, there is a directory of Zapier Partners: https://zapier.com/partnerdirectory


  • Author
  • New
  • August 19, 2026

Thank you for your reply...that was fast.  I have hours and hours of errors.  I have no idea where to even begin, but that is the point, I guess.  I don’t know how to do any of this and that is why I got Zapier, so that Zapier could build out the system.  This should be fairly simple...take a Plaud transcript and extract action items like Tasks, Calendar Events, and reminders so that it gives me the task in Google Tasks, creates an email draft in Gmail, and updates my Google Calendar.  Is there not a employee at Zapier that can figure out why the AI system is failing?


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 19, 2026

​@KravGuy 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

 

If you are looking to hire help, there is a directory of Zapier Partners: https://zapier.com/partnerdirectory


  • Author
  • New
  • August 19, 2026

​@KravGuy 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

I just did that...and was very surprised at the quick reply.  thank you.


SamB
Community Manager
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  • Community Manager
  • September 17, 2026

Hey ​@KravGuy 👋

I had a look at the Support ticket and it seems you ran into an issue with a Code step not parsing the JSON from the Google AI Studio (Gemini) action. They shared the following steps but I’m not sure if that fixed it:

1. Update your Gemini system instructions first
 
In your Google AI (Gemini) step, add or strengthen these rules in the system instructions:
Return ONLY a raw JSON array. No markdown, no code fences.
Every string value must be a single line. Do not put line breaks inside JSON strings.
In email_body, use spaces instead of newlines.
Escape quotes inside strings. If nothing to extract, return [].
That alone prevents most parse errors for meeting notes with long email drafts.
 
2. Use Code by Zapier's AI generator (instead of pasting code from us)

  1. Open your Code step in the Zap editor.
  2. Click Generate with AI (or the AI assist option in the Code editor).
  3. Paste a prompt like this:
Input Data has one field called ai_output mapped from the Gemini response text.
Strip markdown code fences if present, parse the result as JSON, and return an array of objects.
Each object should have: title, start_time, type, email_recipient, email_body.
Return the array directly so later Zap steps run once per item.
  1. Map Input Data: key ai_output → Gemini response text field.
  2. Test step and confirm you see multiple rows/objects in the output, not a single blob.
Template pattern (adjust in the editor, not copy-paste as-is):
// Input: ai_output (string from Gemini)
// Output: array of { title, start_time, type, email_recipient, email_body }
const raw = inputData.ai_output;
// 1) remove ``` fences if present
// 2) JSON.parse(cleaned text)
// 3) return the parsed array
3. Add Loop + Paths after Code works
 
Once the Code test shows multiple items:
  1. Add Looping by Zapier → Create Loop from Line Items (or rely on Code returning an array if you map fields correctly).
  2. Add Paths with three branches:
    • type exactly matches task → Google Tasks: Create Task
    • type exactly matches event → Google Calendar: Create Detailed Event
    • type exactly matches email → Gmail: Create Draft
  3. Remove or replace the old fixed Task/Calendar/Gmail steps that use hardcoded values.

The loop must come before Paths, not inside a path.

 

Did those steps help to get the Zap working? Let us know if you're still stuck!