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Best answer

Troubleshooting WordPress authentication issues with Zapier

  • November 4, 2025
  • 3 replies
  • 12 views
P

I’ve followed the “Common Problems with WordPress” help document and tried all the recommended fixes, but I’m still unable to connect my WordPress account to Zapier.

Here’s what’s happening:

  • My site is hosted on Bluehost.

  • I’m using the official Zapier for WordPress plugin (v1.5.3).

  • I’ve also tried connecting using a WordPress Application Password (administrator user).

  • When attempting to connect, I do not see any authorization popup.

  • The Zapier connection test fails with this Network tab response:

{"success": false, "errors": ["authentication failed: "]}

I’ve confirmed that:

  • The REST API endpoint (/wp-json) is publicly accessible.

  • I temporarily disabled all security/firewall plugins

Despite that, Zapier still fails to authenticate.

Best answer by SamB

Hi ​@PremiumPeptides, welcome to the Community! 🎉

Sorry to hear you’re unable to connect your WordPress account to Zapier. I can see you also reached out to our Support team and looks like they were able to get some further details from the error logs in your account. Sharing those here in case you’ve not seen those yet or it’s helpful to you or anyone else that’s having similar trouble connecting to WordPress:

I checked our logs, and there are a couple of error messages we're getting back from WordPress.
 

<title>Jetpack has locked your site&#039;s login page.</title>
 
{
  "code": "incorrect_password",
  "message": "<strong>Error:<\/strong> The password you entered for the email address <strong>:censored:<\/strong> is incorrect. <a href=\"https:\/\/xxxxxxxxxxxxxxx.co\/my-account\/lost-password\/\">Lost your password?<\/a>",
  "data": {
    "status": 401
  }
}

 
Both are covered in our 'Common Problems' document, available at the link below. 
 
https://help.zapier.com/hc/en-us/articles/8495969550989-Common-Problems-with-WordPress#h_01J5N1W8NX3XWQVYSBHWX2PWB7


Seems like the incorrect password being entered incorrectly may have caused Jetpack to block Zapier’s access. If you try again now with the correct password does it continue to error?

If it does, do you happen to have any Bluehost plugins enabled? I remember another member in our community with a WordPress site hosted on Bluehost having similar issues in the past, and disabling the Bluehost plugins did the trick.

Looking forward to hearing from you! 

3 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9676 replies
  • Answer
  • November 5, 2025

Hi ​@PremiumPeptides, welcome to the Community! 🎉

Sorry to hear you’re unable to connect your WordPress account to Zapier. I can see you also reached out to our Support team and looks like they were able to get some further details from the error logs in your account. Sharing those here in case you’ve not seen those yet or it’s helpful to you or anyone else that’s having similar trouble connecting to WordPress:

I checked our logs, and there are a couple of error messages we're getting back from WordPress.
 

<title>Jetpack has locked your site&#039;s login page.</title>
 
{
  "code": "incorrect_password",
  "message": "<strong>Error:<\/strong> The password you entered for the email address <strong>:censored:<\/strong> is incorrect. <a href=\"https:\/\/xxxxxxxxxxxxxxx.co\/my-account\/lost-password\/\">Lost your password?<\/a>",
  "data": {
    "status": 401
  }
}

 
Both are covered in our 'Common Problems' document, available at the link below. 
 
https://help.zapier.com/hc/en-us/articles/8495969550989-Common-Problems-with-WordPress#h_01J5N1W8NX3XWQVYSBHWX2PWB7


Seems like the incorrect password being entered incorrectly may have caused Jetpack to block Zapier’s access. If you try again now with the correct password does it continue to error?

If it does, do you happen to have any Bluehost plugins enabled? I remember another member in our community with a WordPress site hosted on Bluehost having similar issues in the past, and disabling the Bluehost plugins did the trick.

Looking forward to hearing from you! 

P

Hi ​@SamB.

 

I was able to get this sorted -- thank you. After receiving the descriptive errors, it was easier to identify the cause. I ended up added IP addresses to the allow list, temporarily disabled Brute force attack protection in Jetpack and generated an application password for my user. 

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9676 replies
  • November 7, 2025

That’s such great news ​@PremiumPeptides! 😁 I’m so glad those additional error details helped point you in the right direction.

Please do reach back out if there’s anything else we can help with. In the meantime, happy Zapping! ⚡


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