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Question

Troubleshooting Twilio call not working with Zapier webhook

  • September 10, 2026
  • 2 replies
  • 33 views

I have a zap 27XXXXXXX to trigger twillio phone call based on a webhook.

It ran twice today, HKT 10Sep at around 4am and 5pm. Zapier shows both success but actually I didn’t receive the call for the first running. Can you confirm with it?

 

This post has been edited by a moderator to remove a Zap ID. Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • September 10, 2026

Hi ​@Wei 

If you are trying to get help from Zapier Support, then open a ticket here: https://zapier.com/app/get-help

If you are trying to get help from the Zapier Community, then provide more info about your Zap and Zap Runs.

Post screenshots showing how your Zap steps are outlined, how your Zap steps are configured, then DATA IN/OUT for the Zap Run steps.


SamB
Community Manager
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  • Community Manager
  • October 5, 2026

Hi ​@Wei 👋 

Were you able to get to the bottom of why the Zap triggered twice but you only received one call?

If not, was the 4am call one that went unanswered or got missed? And is this still happening or was that a one off?