Troubleshooting OneDrive folder creation in Zapier with shared folders

Hi ​@Juan CyM 

Help links for using OneDrive in Zaps: https://zapier.com/apps/onedrive/integrations#help

For us to have more info, post screenshots showing:

• how your Zap steps are outlined
• how your Zap steps are configure in the CONFIGURE tab while in EDIT mode with the field mappings visible
• any encountered errors testing Zap steps

Hey there ​@Juan CyM 👋

I’ve just been looking into your tickets with our Support team and saw they’ve identified that there’s more than one issue that’s causing the trouble here. Not sure if you’ve had a chance to see their latest reply yet but wanted to share the key details from it here in case it’s helps:

Can you give that a try and let us know what happens after you update the OneDrive steps to the latest version? 

If it still doesn’t work, your quickest option may be to follow up with our Support team via email since they’ll have the most context and can access your Zaps. But we’re also happy to help here in the Community if you’d prefer. If so, please share some screenshots as Troy mentioned and we’ll take a look! 🙂

hi, yes so. there are two problems. First that I was using and old One-Drive api version, i´ve updated all the steps the most current one 3.1 . However the main issue persists, that the folder field where it locates the “shared” onedrive folder where it will create the new folder, cannot be located. Posting a url as cutom field wont´work and neither just the folder address in this format “/FolderA/FolderB/FolderC“.

Copilot goes around in circles and tell me to put the fodler ID excracting it from teh URL, but i do not know what the ID and copilot can´t seem to know how to extract it either altough it suggested to do so. 

As you can see in the screenshot, the problem is th “Configure” tab, Folder…. 

Thanks for sharing that helpful screenshot ​@Juan CyM. 🤗

I did some testing with my own account and its appears its an ID rather a folder path that it would expected if you want to manually select the folder:

But the ID weirdly appears to be made up of different parts with the first part repeated:

I tried confirming the ID by opening a shared folder in OneDrive and clicking on Copy link and the URL it gave had the repeated section from the ID shown above:

So that ID reference must be the actual folder ID, but the ID that appears in the Zap when a folder is selected must be a combination of the folder ID and some other ID, perhaps the account ID 🤔

That said, in testing I made two test accounts, sharing folders between them and was able to locate the shared folder in the Zap and create a folder within that shared folder so it appears to work:

Which makes it odd that your Zap isn’t able to locate shared folder but this could still be due to an earlier version of the OneDrive app being used. In your screenshot the Zap appears to be using version 3.1.0 of the OneDrive app: 

The most latest version of an app will not have a version number appear next to it’s name. It should look like this:

Did you ask Copilot to update the OneDrive actions on your behalf? If so, can you try manually updating the action instead to see if that sorts it.

To do that you’d need to go to the Setup section on your Create Folder action in your Zap. Click on Change which will open a pop-up window where you can select different apps. Then search for “OneDrive” and reselect the app that doesn’t have any version numbers next to it’s name:

If it still doesn’t allow you to select the folder it could be that there’s a large number of folders so it’s not been able to load it in on the first go. In which case, I’d suggest clicking the Load more button from the Folder field dropdown menu:

It may take a few clicks to get the folder appearing depending on how many folders you have access to.  

Keep me posted on how that goes! 🤞

I´ve updated the Onedrive version and also tried to modify the folder ID. In my case the URL doesn´t how the same structure as the URL you showed me, my URL IS: 

https://XXXXXXXXXXXXX:f:/r/personal/data-omni_omnidesign_us/Documents/ODI/Marketing/Proposals/2026?csf=1&web=1&e=69dAGJ

I tried using several parts of the string after teh f:/r/ and none works… the Zapier support team said it was becuause i had a “/” before “Documents/….”  but i´ve tried that as well and that´s not the issue. 

 

Thanks for getting back to me on this ​@Juan CyM. Yes you’re right, the URL you’ve got looks like it’s formatted differently than the link that I shared, it doesn’t appear to contain the ID for the folder in the URL at all. Did you get that URL by opening the shared folder in OneDrive to view its contents, and then clicking on Copy link? Or is that URL a shortcut link to the shared folder?

I tried using several parts of the string after teh f:/r/ and none works… the Zapier support team said it was becuause i had a “/” before “Documents/….”  but i´ve tried that as well and that´s not the issue. 

I don’t think it would be to do with the “/” before “Documents” as it would need to be the ID for the folder not the folder path. If it required a folder path to be entered then in the list of available folders,  I’d expect to see a folder path displayed under each folder name, not ID values:

You mentioned earlier that you had another Zap that was able to access the folder so I’m wondering if perhaps you can get the necessary folder ID from a Zap run of the old Zap. Under the Data In section for the OneDrive action in a Zap run of the old Zap, you’d want to copy the value that’s shown next to the Shared Folder field. Then, paste that copied value directly into the Folder field on the new Zap. Assuming the old version and the new version of the OneDrive app use the same ID format then that should allow you to manually select the shared field in the new Zap. 

Can you give that a try and let me know if that does the trick?