Troubleshooting Instagram media upload issues in Zapier

Hi ​@rickybooby,

Welcome to the Community.

Sorry to hear you're having trouble with Instagram media uploads via Zapier. First, check if Instagram is experiencing any service issues. Then, review your Zap setup to ensure fields are correctly mapped and the media meets Instagram's size and format requirements. Try testing with a different file to rule out file-specific issues. Also, ensure your Zapier and Instagram connections are up to date—re-authenticate if needed. If the problem continues, contact Zapier Support with error details and steps you've tried.

If you have any further questions or need additional guidance, feel free to ask. We're here to support you.

​@JammerS 

Nothing in my workflow have changed and it was working the day prior. How am I supposed to check if meta’s API or something has changed?

Hi ​@rickybooby,

I understand how frustrating it is when a working workflow suddenly breaks. To troubleshoot, check Meta’s developer portal and API documentation for recent updates or changes to endpoints or authentication. Review any error messages in your Zap for clues, and search community forums for similar issues. Test API calls using tools like Postman to pinpoint the problem if needed. You can also contact Meta or Zapier Support with details. Staying subscribed to Meta’s developer updates can help you catch future changes early.

Let me know if you need help connecting it to other actions, like creating an invoice.

​@JammerS it seems the Zapier conversion step is failing for some reason. How do i check Zapier workflow logs? 

Hi ​@rickybooby,

I'm sorry you're having trouble with your Zap's conversion step. To troubleshoot, go to your Zap History in Zapier, filter for Errored tasks, and review the details of the failed runs. Check the input/output data and any error messages shown—they often point to formatting problems, auth issues, or data mismatches. Once you've identified the cause, you can adjust the data, reconnect apps, or tweak your Zap setup accordingly.

If you have any further questions or need additional guidance, feel free to ask. We're here to help.