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Question

Troubleshooting external ID errors in SQL Server and Shopify integration

  • March 12, 2025
  • 1 reply
  • 13 views
A

getting a message that the external id has already been taken. process works fine tho. Customer is getting created but in view history it shows errored with message “External id has already been taken”

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • March 12, 2025

Hi ​@adarsh, welcome to the Community! 👋

Hmm, if it’s working successfully despite the error then its likely a bug. So I’d recommend reaching out to our Support team to investigate further. They’ll be able to dig into the logs for the Zap to confirm whether that’s the case and can open up a bug report so our engineers can get it fixed.

Keen to ensure this gets sorted so please let me know how you get on with them!

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