I have linked Dixa CSAT responses to slack using zappier. The issue I am having is we are getting the same message sent into slack twice see below:
How can I fix this?
Thank you
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+14- Zapier Orchestrator & Solution Partner
Hi
Help us have more context by posting screenshots with how your steps are outlined and configured.
+14- Zapier Orchestrator & Solution Partner
Please post screenshots with the Zap trigger step being used.
+14- Zapier Orchestrator & Solution Partner
Similar to the screenshot you provided for Step 2, but do it for Step 1.
+14- Zapier Orchestrator & Solution Partner
Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot the duplicates.
https://zapier.com/app/history/
Reference the timestamps for the Zap steps.
- Beginner
Just had a look, it seems that something is triggering the same data to be sent through twice a few seconds after eachother. Do you have any suggestions on what might be causing this?
+14- Zapier Orchestrator & Solution Partner
I recommend reaching out to Dixa Support for help troubleshooting their Zap app integration.
It may be that there are subprocesses in Dixa updating data that is causing the same event to fire the Zap.
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