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Question

Troubleshooting Duplicate Slack Messages Issue with Dixa CSAT Responses via Zapier

B

I have linked Dixa CSAT responses to slack using zappier. The issue I am having is we are getting the same message sent into slack twice see below: 

How can I fix this?

 

Thank you

10 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @BaileyMC 

Help us have more context by posting screenshots with how your steps are outlined and configured.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

Thank you for responding, please see attached

 

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@BaileyMC 

Please post screenshots with the Zap trigger step being used.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

Where can I find this please?

Troy Tessalone
Userlevel 7
Badge +14

@BaileyMC 

Similar to the screenshot you provided for Step 2, but do it for Step 1.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

 

B

Hope this helps?

Troy Tessalone
Userlevel 7
Badge +14

@BaileyMC 

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot the duplicates.

https://zapier.com/app/history/

Reference the timestamps for the Zap steps.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

Just had a look, it seems that something is triggering the same data to be sent through twice a few seconds after eachother. Do you have any suggestions on what might be causing this?

 

Troy Tessalone
Userlevel 7
Badge +14

@BaileyMC 

I recommend reaching out to Dixa Support for help troubleshooting their Zap app integration.

It may be that there are subprocesses in Dixa updating data that is causing the same event to fire the Zap.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


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