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Question

Troubleshooting Discord bot errors with Zapier integration


I run all my business support through a discord ticket bot. Every time someone needs support they open a ticket and it creates a new channel on discord. What I am trying to do is that everytime that their ticket number pops up on our google sheet it will send them a messege saying we are looking into their issue automatically. Problemi is, everytime I try that the discord bot does not recognize the discord bot. 

This is what it looks like on the server on discord above. 

This is the error I get on Zapier. It cannot find the field despite me giving it all the permissions to edit and access the ticket. What am I doing wrong?

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2 replies

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Ensure that the channel_id in your Zapier setup is correctly formatted. Discord channel IDs are numerical and do not include the # symbol. If you're using #ticket-1517, you might need to adjust this to use the actual channel ID.


JammerS
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  • Zapier Staff
  • 2203 replies
  • January 28, 2025

Hi ​@yadin1,


We just wanted to see how everything is going with your Zap. Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.