Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I'm working on setting up a Zap that uses Dotloop as a trigger, specifically trying to pull "Loops" (e.g., New Loop, Loop Status Changed, New Document Signed).

I've encountered an "Access is denied" error when testing the Dotloop trigger in my Zap. The exact error message is: "Unable to pull loops - Access is denied" or "Error while retrieving: Access is denied."

I've already tried the most common troubleshooting step:

  • Reconnecting my Dotloop account in Zapier's "My Apps" section multiple times.

My main question is: Does Zapier's Dotloop integration fully support Dotloop Admin Profiles, or is it primarily designed for individual agent accounts?

I'm connecting with a Dotloop account that has Administrator privileges within our brokerage. I'm trying to access loops across the entire brokerage, not just those tied to a single agent's profile.

Could the "Access Denied" error stem from the type of Dotloop account (Admin vs. Agent) being used with Zapier? Has anyone else experienced this, and if so, how did you resolve it? Are there any specific permissions or settings within Dotloop's Admin profile that need to be enabled for Zapier to have full access?

Any insights or workarounds would be greatly appreciated!

Thanks in advance.

 

Hi ​@dis 

Try reaching out to Dotloop Support for help with their Zap app integration.

Help links:

Hi ​@dis,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

No it did not help so  am using a different platform.

Hi ​@dis,

 

I'm sorry our previous solutions didn't fully address your needs. We appreciate your feedback and are always here to help if you need further assistance. We wish you the best with your new platform. If you ever return to Zapier, our community and support team will be ready to assist.

Terms & Conditions