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I want to send an Asana task to Account Managers when a client updates their payment method in Stripe but am having problems with the trigger.

I send the Stripe “update payment method” link in an email or Stripe sends an automated email when a payment fails with a link attached. 

Currently when the Stripe payment is successful we don't know if they have entered a new card or just made funds available on their existing card unless I go in to check and I'm only part time and it needs to happen straight away. 

I've tried with Zapier Stripe Trigger - New Event - "payment_method.updated" = send asana task but it didn't work when I updated the card on our test Stripe customer. I'm not sure why - maybe I'm not understanding the trigger ..... maybe payment_method.updated means something else to Zapier but I don't know what?

 

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Does anyone know which trigger I could use or could you suggest a different way of getting what I want?

Hi ​@Bullet 

Your image did not upload.

Hi ​@Bullet, welcome to the Community! 🎉

I did some checking and it seems that test mode can’t be used with the New Event trigger. According to the help guide here Stripe’s test mode is only available for these triggers:

b50e2b70073e1a611486dba679c04881.png

The New Event trigger you’ve selected with the payment_method.updated event type selected should be able to see when a payment method has been updated.

Are you able to do a live test by creating a test client using your own details and then try updating the payment method to see if that triggers the Zap?

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