Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi

I am new and I need help with my zapier. I am creating a payment notification automation for all payments made and to send an email to the payee to notify them the payment has gone through. 

I use google sheet to schedule all my payments and I specifically created a master sheet that all payment to be released will be on it. With a simple trigger action to notify Zapier on the request.

The problem I received now is that the zap is unable to identify which row of the action and does not have the efficiency nor the capability to identify any changes in the rows and only will trigger new rows being added at the bottom of the sheet and not to identify which row on action that has been made.

Please help me or am I doing it wrong?
 

Thank you.

Hi there ​@Ilovedisney,

It looks like you’ve reached out to our Support Team about this and they replied with a suggestion. I’ll share details of the suggestion here in case it’s helpful:

I understand you're experiencing challenges with creating a payment notification automation using Google Sheets and Zapier. Specifically, it seems the Zap is not efficiently identifying changes in rows on your master sheet—triggering only on new rows rather than recognizing actions on existing ones. 
 
I have been looking at this Zap, and I see the Zap is set to trigger New or updated rows in Google Sheets. However, I see the remarks column has been set as the trigger column.

Could you confirm if the Zap is not triggering even after you update the Remarks column on the row?
 
I am keen to hear back from you, and I'll be keeping an eye out for your reply. Thanks!
 
Regards

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.

Hi,

My zap does not recognize the updates I made on the row. It only activate the row onces and remember the row for the rest of the zap which is fustrating.

Example:

Current Row:
Popmart
50
Bank
Sent

If I make any changes for example:

Popmark
0 (Changes, trigger value, trigger point and unique value, to trigger only if its 0)
Bank
Sent

Zapier will only remember my current row and not the changes I made which I clearly identified and set the trigger at the point with a specific value.


 

Hi ​@Ilovedisney,

Thanks for the additional information. I recommend relaying this with our Support Team since they have the correct tools to look closer at the Zap and its logs.

I appreciate your patience and understanding.

Hi,

I tried but non of the support team is reaching out to me. I guess because im on the lowest pro plan and could not be of a significant value for the team to assist. I been working on it for months, trying to reach customer support but im limited by a pay wall.

I am thinking of moving to another platform where I could be valued more as a client.

Hi ​@Ilovedisney,

I can see your ticket on February 20th 2025 and our Support Team replied to that email. Could you please try searching for contact@zapier.com in your inbox?

 

Terms & Conditions