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Question

Trouble syncing Loss Reason property data from HubSpot to Slack

  • May 1, 2026
  • 2 replies
  • 17 views
K

I’m trying to send a slack message when a deal enters a certain stage in HubSpot.  I have everything set up, but when I entered the Loss Reason property, it says there’s no data.  The issue is that there is a data in HubSpot for the property, but it’s not coming over. 

 

 

    2 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
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    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • May 1, 2026

    Hi ​@KDorm 

    Make sure to test with an HubSpot Deal that has the Loss Reason populated in HubSpot.

     

    Try turning the Zap ON and testing live, then check the Zap Run history details to see the DATA IN/OUT for each step to help you trace the data flow: https://zapier.com/app/history/

    ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    Neuralic
    • Neuralic
    • New
    • May 1, 2026

    hey, yeah that's a common one, HubSpot sometimes doesn't include certain properties in the trigger payload by default

    quick question: are you pulling the Loss Reason value directly in the Slack message template, or are you trying to use it as a workflow condition?

    AI & Automation Engineer
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