Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Trouble integrating Act! premium cloud and Zapier

  • January 12, 2024
  • 7 replies
  • 95 views
M

Trouble Connecting Zapier to Act!

tried a few things from other posts.

  • I have opened up pop ups for the individual site and also temporarily allowed all pop ups to assure that wasn’t the issue.
  • Data base is open.

stuck and not sure what to do next. please help :) 

 

“

We hit an error adding your new account

authentication failed: request to https://apica.act.com-api/act.web.api/authorize failed, reason: getaddrinfo ENOTFOUND apica.act.com-api “

 

 

1 Attachments
    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    7 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • January 12, 2024

    Hi @MitchellW 

    Have you reviewed this help article from Act!?

    https://support.act.com/s/article/How-Can-I-Set-Up-a-Zapier-Connection-SaaS?language=en_US

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    M
    • MitchellWBeginner
    • Author
    • Beginner
    • January 12, 2024

    Thank you @Troy Tessalone for your quick response. 

    I have followed the directions exactly, and they are very simple instructions.

    And i am only running one data base on Act!. I am also the only sole user with admin permissions on Act!

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • January 12, 2024

    @MitchellW 

    Have you tried reaching out to Act! Support for possible help with their Zap app integration?

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    M
    • MitchellWBeginner
    • Author
    • Beginner
    • January 12, 2024

    have sent a message but havent heard back yet so i went to the zapier community hoping for the best.  @Troy Tessalone 

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • January 15, 2024

    Hi there @MitchellW,

    I’m jumping in to see if I can help!

    I did some digging into our notes, and it seems like sometimes an Act Premium account may have their database "locked." It's unclear what in the app exactly causes this, but it can be resolved by the following:

    Go to Tools->Database Maintenance->Lock/Unlock Database when they encounter this issue. Even if unlocked, an administrator may need to lock then unlock to reset appropriately.

    Hopefully, this helps!

    M
    • MitchellWBeginner
    • Author
    • Beginner
    • January 15, 2024

    hey @ken.a  thank you for the help. 
    tried locking and unlocking and still no luck . same error is presenting itself. 

    M
    • MitchellWBeginner
    • Author
    • Beginner
    • January 15, 2024

    I have confirmed with act! support that database is unlocked and nothing is out of the norm from other ACT! accounts which are connected to zapier.
    I have submitted a ticket with Zapier support to see what is going on. hopefully we can get this figured out before the trial ends. 
    zapier looks like it would be amazing for my business, but if i can’t connect it to my CRM, it is no good. 

    Terms & ConditionsAccessibility statement