Best answer

Trigger New Mention event in threaded messages?

Userlevel 1

I assumed a New Mention event would trigger for any mention in any channel.

But, in my testing, it does not appear to trigger for mentions in threads. Am I doing something wrong or do New Mention events not trigger in threads?


Best answer by galenking 3 April 2023, 19:21

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4 replies

Userlevel 4
Badge +6

Hi @galenking

Welcome to the Community!

We need more context in your Zap setup. Please send screenshots of the Zap setup to see what’s going on. (Kindly blur any personal information/detail)

Userlevel 7
Badge +14

Hi @galenking 

Good question.

Are you using a Slack public channel?


Userlevel 1

Thanks, @Brem and @Troy Tessalone. It looks like it’s working fine once that Zap is published but not in pulling test data. So, I think it’s resolved.

Userlevel 7
Badge +6

Hey there @galenking,

Glad to know you were able to get it sorted!

If you have any other questions, please don’t hesitate to post in the Community. We’re always happy to help! 😊