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This QuickBooks Online step was throttled. Moving 65 customers into QBO - only 45 made it, rest held

  • June 3, 2025
  • 3 replies
  • 28 views

I’m using an integration provided by a vendor of a software we use that sends JSON of the member records do be mapped into QBO. It’s a very simple workflow with two steps. It worked instantly for about 45 customers and then just stopped. It’s been 4 days. I waited 24 hours and tried replaying a held flow (a single customer) and it doesn’t run.

 

The error message is very generic and I can’t find anymore detail showing why its being throttled. I can’t find any evidence that this simple flow would be throttled by QBO. Any help would be appreciated. I dont know where to start.

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3 replies

  • Author
  • New
  • June 3, 2025

Well I just tested a single one and even though it says held, it worked. So I reran all the held items and they seemed to all work. But they still all say held status. Is that normal behavior for zapier?


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • June 3, 2025

Hi ​@AxisDanceCo 

Try adding this Zap step: Delay (After Queue)

That will space out the API requests to QBO so those do not get throttled.

Help for Delay: https://zapier.com/apps/delay/integrations#help

 

Help links about “throttled”:

https://help.zapier.com/hc/en-us/articles/8496038845325-Fix-Throttled-by-Zapier-or-Zapier-has-blocked-this-task-errors-in-Zaps

https://help.zapier.com/hc/en-us/articles/8496181445261-Zap-limits#01JECAJ7GYBCHQ8PDKRYJRAY9H


SamB
Community Manager
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  • Community Manager
  • June 19, 2025

Hi there, ​@AxisDanceCo 👋

Did the Delay After Queue action Troy suggested help to prevent those throttle errors? 

Want to make sure this gets sorted, so please keep us posted on how it’s going!