Question

This account is expired. Please reconnect it here. - Facebook Lead Ads

  • 9 January 2023
  • 2 replies
  • 29 views

Hi,

I’ve just found out that there’s this error message into the Facebook Lead Ads connection.

There’s no warning but once you open the zap to check, you find out that the connected facebook profile is “expired”

I’ve seen thi issue in previous topics and wondering if it’s a bug and how to fix it in order to make the zap work smootly.

Thanks


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2 replies

Userlevel 7
Badge +14

Hi @Alp 

Good question.

You can check/reconnect Zap app connections here: https://zapier.com/app/connections

Also, make sure your notification settings are ON for alerts about Zap app connections.

You can also use the Zapier Manager to configure alerts: https://zapier.com/apps/zapier-manager/integrations#triggers-and-actions

Userlevel 7
Badge +9

Hey there, @Alp! Thanks so much for reaching out in community!

I know you mentioned you’ve seen this pop up here and you’re definitely right. Facebook Lead Ads can be an absolute doozy in terms of getting the permissions JUST right. 😔 So much so my friend Lionel put together this awesome guide for troubleshooting:

Can you walk through and double check these steps for us? Once you’ve done that and you’re still running into errors at that point I’d encourage you to open a ticket with my teammates in support. It’ll likely require a more in depth look into your zap then we’ll have access to in community.

I hope some of this helps but lease keep us in the loop how you’re getting along!