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Hello, I've been using Zapier to sync data from my site to ActiveCampaign. The Zap has been running with no issues for the past year, but has recently started giving an error (The app returned "Contact could not be added. (422)").

I checked with Zapier support and they asked to check the validity of all the data being passed. I confirmed that all the fields being sent are valid and are present: first name, last name, email, phone, tags, address, etc. Everything is mapped correctly to my ActiveCampaign list fields as well.

I've tried rebuilding the Zap and also testing with direct inputs, but it's still giving this error even though all fields are present and valid. Zapier support suggest that I speak to ActiveCampaign support to figure this out.

I'm currently unable to sync my leads to my ActiveCampaign CRM to send out essential customer transaction emails. Please help!

Screenshot of the Zap with error attached here. (Wouldn’t let me attach in original post)

Hi ​@xsw 

Check these tabs:

  • Troubleshoot: to see AI feedback and possible guidance to fix the error
  • Logs: to see the underlying API request/response.

 

Help us have more info about the error by posting screenshots showing how the Zap step is configured in EDIT mode for the CONFIGURE tab.

 

Info about the error:

 

Hi ​@Troy Tessalone - attached is a screenshot of the Zap setup in edit mode (with demo data). Appreciate your help!

 

 

​@xsw 

Your screenshots show the TEST tab.

We need to see screenshots from the CONFIGURE tab in EDIT mode so we can see the field types and field mappings.

 

​@Troy Tessalone - apologies, screenshot of the configure tab here.

 

 

​@xsw 

Screenshot does not show all of the fields and how those fields are configured in the CONFIGURE tab.

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