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Question

Teamtailor 401 error: authentication failed: The app returned "Request failed with status 401".

  • 4 April 2023
  • 3 replies
  • 119 views
hwag
Userlevel 1

Teamtailor says everything is fine on their end with the API, but when I try to connect my Teamtailor account, I get the following: 

We hit an error adding your new account

authentication failed: The app returned "Request failed with status 401".

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

I am the owner and admin of the account and Zapier API is set to admin read/write. 

Please help! 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

ken.a
Userlevel 7
Badge +6

Hey @hwag,

Welcome to the Community! 🎉

Before we dive into this further, would you mind checking out this help article by Teamtailor and making sure everything checks out? That way, we can narrow down the issue.

Thanks! 😊

hwag
Userlevel 1

Hi Ken, I’ve already read it and in my TT test account it worked beautifully. I’ve even deleted all my old data from Zapier, incase it was picking up my old account and cleared my browsers as well. 

ken.a
Userlevel 7
Badge +6

Hi @hwag,

Thanks for letting me know!

Could you please send a screenshot of your API keys settings? Please blur out the API key itself, I just want to double check if the right settings are selected.

Thanks! 😊

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