I set up a Zap for when a new client is adding, it sends the contact to ActiveCampaign. This is working perfectly. I am trying to set up a similar Zap where I add a tag within Trainerize (ReturningClient) to send the same welcome email (this is for prior clients that were reactivated within the app and need the welcome email).
The Zap tests fine, but doesn’t work once published - I have several test accounts within Trainerize that I added the ReturningClient tag to, but ActiveCampaign never receives the Zap - the clients are never added as a new contact (if they didn’t exist) or the contact updated with the new tag to kick off the automation.
Attached are the steps for the published Zap.
