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I’ve created a new Zap that triggers on SysAid creation and creates a new DevOps ticket in response. It does correctly input a new ticket however the delay is significant even though the trigger is labelled as instant. The time difference between the SysAid ticket being submitted and the DevOps creation was 4 hours long. I am on the free trail version if that helps.

 

 

 

Hi @cashco 

Good question.

You may need to try reaching out to SysAid Support to troubleshoot.

Perhaps they are experiencing a queue lag with their webhook events.

@Troy Tessalone thanks I will reach out and update once I’ve gotten a response.

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