Hi there! I had set up a simple zap that would automatically send an email from Surveymonkey after a trigger in Salesforce. It was working *completely fine* until I went and used HTML to format the body of the email, and now the zap is returning the following error and only scheduling drafts to be sent out, rather than just sending the actual survey email. Help would be much appreciated!
Error parsing response. We got: "{"status": "not_sent", "is_scheduled": false, "subject": "(survey title)"
Wondering if this is just a quirk if you use custom HTML in the email body field in zapier? Or likewise in SurveyMonkey?
Answer
Surveymonkey error - "{"status": "notsent", "isscheduled": false, "subject": "(survey title)"
- Beginner
Best answer by Troy Tessalone
Check the Message Body field description for possible guidance.
Check your HTML with ChatGPT to make sure it is valid.
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+14- Zapier Orchestrator & Solution Partner
Hi
For us to have full context, we will need to see screenshots with how your steps are outlined and configured.
+14- Zapier Orchestrator & Solution Partner
- Answer
Check the Message Body field description for possible guidance.
Check your HTML with ChatGPT to make sure it is valid.
+6- Zapier Staff
That’s an awesome news
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