Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Sumoquote expired connection loop

  • May 22, 2025
  • 13 replies
  • 147 views
L

Last night when our system went to run one of our zaps to Sumoquote, it flagged an error, it has since not been able to be reconnected to the “expired” sumoquote account despite trying from multiple spots.

Best answer by SamB

Hi folks 👋

Sorry to hear you’re all running into issues with your SumoQuote Zaps, ​@Lavra, ​@TallPinesDrywall and ​@Integrations - Spartan Home. I did some digging and can see we recently opened a bug report for this issue with the SumoQuote app, so I’ve added you all to the list of folks being affected by this. I can’t make any promises as to when the developers of the SumoQuote app will be able to fix this by but we’ll send you all an email notification as soon as they do.

Thanks so much for everyone’s patience while this is being worked on. If there’s anything we can else help with in the meantime do let us know. 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

13 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 22, 2025

Hi ​@Lavra 

Tip to try to reconnect the app account: 

 

It may be related to your SumoQuote plan, so you may have to work with SumoQuote Support for help with their Zap app integration.

https://docs.sumoquote.com/docs/zapier-setup

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
T

Hey,

 

I’m having the same issue.  I am on the Heavy Plan though so it should work.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 22, 2025

​@TallPinesDrywall 

Try reaching out to SumoQuote Support for help with their Zap app integration.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
I

I am on the Heavy Plan and I’m also experiencing this connection loop issue
 

The inspect console is showing these errors:
 

 

I

The auth POST request is also being sent to this url that has test at the end

https://zapier.com/api/authentications/v1/authentications/45781875/test

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • Answer
  • May 23, 2025

Hi folks 👋

Sorry to hear you’re all running into issues with your SumoQuote Zaps, ​@Lavra, ​@TallPinesDrywall and ​@Integrations - Spartan Home. I did some digging and can see we recently opened a bug report for this issue with the SumoQuote app, so I’ve added you all to the list of folks being affected by this. I can’t make any promises as to when the developers of the SumoQuote app will be able to fix this by but we’ll send you all an email notification as soon as they do.

Thanks so much for everyone’s patience while this is being worked on. If there’s anything we can else help with in the meantime do let us know. 

T

Thanks! It’s helpful to know someone is at least aware of the issue.  I have opened a support ticket with SumoQuote as well so hopefully it is resolved quickly.  Cheers

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • May 27, 2025

You’re very welcome, ​@TallPinesDrywall. Fingers crossed they are able to get it sorted out quickly. 🤞

E
  • Edward O
  • New
  • 1 reply
  • May 30, 2025

We are experiencing this issue too. Constantly have to reconnect and cannot publish zap. ​@SamB can you add me on the list to be notified as well?

 

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • June 2, 2025

Thanks for letting us know, ​@Edward O. I’ve added you to the list so you’ll be notified as soon as there’s an update. Really appreciate your patience in the meantime. 🙏

steve hites
  • steve hites
  • 7 replies
  • June 20, 2025

This usually happens when the SumoQuote session token expires and the app keeps trying to reconnect without success. To fix it:

  1. Log out completely of SumoQuote (close all tabs if it’s open in multiple windows).

  2. Clear your browser cache and cookies.

  3. Restart your browser and log in again from the main SumoQuote URL.

  4. If you’re using a shortcut or bookmark, make sure it’s not linking to an expired session.

If you need further assistance you can reach at Easy Aiz its world class recommended Zapier automation expert.

L
  • LavraBeginner
  • Author
  • Beginner
  • 1 reply
  • June 20, 2025

Has this ever been fixed? When I try to turn my zaps back on, it says:

“Unable to turn on "<<Zap name>>"
The app returned "Forbidden"”

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • June 23, 2025

Thanks for checking on this, ​@Lavra 👋

The bug report is still open, but I can see it’s been noted there that the authentication errors for SumoQuote seem to have stopped. We’re still waiting on confirmation from SumoQuote’s developers that it’s been fully fixed on their side before we can mark it as resolved.

That “Forbidden” error you’re seeing doesn’t mention SumoQuote specifically. Are the affected Zaps all using SumoQuote, or are you seeing it pop up on other Zaps too?

Terms & ConditionsAccessibility statement