Sumoquote expired connection loop

Hi ​@Lavra 

Tip to try to reconnect the app account: 

It may be related to your SumoQuote plan, so you may have to work with SumoQuote Support for help with their Zap app integration.

https://docs.sumoquote.com/docs/zapier-setup

Hey,

I’m having the same issue.  I am on the Heavy Plan though so it should work.

​@TallPinesDrywall 

Try reaching out to SumoQuote Support for help with their Zap app integration.

I am on the Heavy Plan and I’m also experiencing this connection loop issue
 

The inspect console is showing these errors:
 

The auth POST request is also being sent to this url that has test at the end

https://zapier.com/api/authentications/v1/authentications/45781875/test

Thanks! It’s helpful to know someone is at least aware of the issue.  I have opened a support ticket with SumoQuote as well so hopefully it is resolved quickly.  Cheers

You’re very welcome, ​@TallPinesDrywall. Fingers crossed they are able to get it sorted out quickly. 🤞

We are experiencing this issue too. Constantly have to reconnect and cannot publish zap. ​@SamB can you add me on the list to be notified as well?

Thanks for letting us know, ​@Edward O. I’ve added you to the list so you’ll be notified as soon as there’s an update. Really appreciate your patience in the meantime. 🙏

This usually happens when the SumoQuote session token expires and the app keeps trying to reconnect without success. To fix it:

1. Log out completely of SumoQuote (close all tabs if it’s open in multiple windows).

2. Clear your browser cache and cookies.

3. Restart your browser and log in again from the main SumoQuote URL.

4. If you’re using a shortcut or bookmark, make sure it’s not linking to an expired session.

If you need further assistance you can reach at Easy Aiz its world class recommended Zapier automation expert.

Has this ever been fixed? When I try to turn my zaps back on, it says:

“Unable to turn on "<<Zap name>>"
The app returned "Forbidden"”

Thanks for checking on this, ​@Lavra 👋

The bug report is still open, but I can see it’s been noted there that the authentication errors for SumoQuote seem to have stopped. We’re still waiting on confirmation from SumoQuote’s developers that it’s been fully fixed on their side before we can mark it as resolved.

That “Forbidden” error you’re seeing doesn’t mention SumoQuote specifically. Are the affected Zaps all using SumoQuote, or are you seeing it pop up on other Zaps too?