Skip to main content
Best answer

"subscriber email is missing" error Sheets+Mailchimp

  • November 16, 2025
  • 6 replies
  • 27 views

Forum|alt.badge.img

Hi, this is the first time I am unable to get a Sheet’s row to pull over to Mailchimp, so I’m stumped at what is wrong.

I have a Google Sheet connected to a Form and am collecting registrant first name, last name, and email address. I am using a Zap to send over these 3 fields to Mailchimp. I’m on the free version of MC, if that matters.

The test zap works fine.

But when I tested it by adding a new registrant, I get the error that “Required field "Subscriber Email" (email) is missing.”

It says my column D (where I have the email address) is missing data. (But I look at the spreadsheet and the emails are all there. Plus, the test zap had worked fine so the mapping should have worked (?)

In case it matters, I did have to update the Form once and the column for email addresses changed (so the original email column became a column E that doesn’t get used. I changed the name of that column to be different so it didn’t have the same column header as the primary email column in column D now.

Any ideas of why, despite my mapping to the field I know I need for email and the testing working out ok, that I’m getting this error? 

 

Many thanks!

Best answer by EVK

Hi! I didn’t end up needing to use a filter because I discovered our issue ended up from a different easy-to-fix reason. We had put a summary line at the bottom to do some quick reporting and forgot to remove it. So that extra line with blank email field was throwing off our zap. So we just removed it. But I think using a filter would have been a good idea, so I’m thankful for the pointer.

Thanks for the follow-up!

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • November 17, 2025

Hi ​@EVK 

Check the Zap Run history details to see the DATA IN/OUT for each step to help you trace and troubleshoot: https://zapier.com/app/history/

Check the ROW that was returned in the DATA OUT from Zap step 1.

 

Try testing your Zap trigger step again and remap the variables between steps.

Help link for how to use a previous Zap Run as a Zap trigger example record to reconfigure Zap action steps: https://help.zapier.com/hc/en-us/articles/35632951078029-Use-previous-Zap-runs-as-trigger-test-records


Forum|alt.badge.img
  • Author
  • Beginner
  • November 18, 2025

Thank you! I did see that the Data Out from step 1 for the errored ones did have empty fields. But in today’s run, before I could make adjustments, there were no errors anymore. I suspect perhaps I had an empty row that was causing the issue and it was able to move past that row when I received additional registrants. 


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • November 18, 2025

@EVK 

Best practice is to add a Filter step with conditions that check for valid values that are required by following Zap actions steps.

Filter help: 


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • December 8, 2025

Hey there ​@EVK 👋

Did adding a filter as Troy suggested help to resolve things here?

Keep us posted on how it went, want to make sure you’re all good on this!


Forum|alt.badge.img
  • Author
  • Beginner
  • Answer
  • December 9, 2025

Hi! I didn’t end up needing to use a filter because I discovered our issue ended up from a different easy-to-fix reason. We had put a summary line at the bottom to do some quick reporting and forgot to remove it. So that extra line with blank email field was throwing off our zap. So we just removed it. But I think using a filter would have been a good idea, so I’m thankful for the pointer.

Thanks for the follow-up!


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • December 11, 2025

Thanks for letting us know ​@EVK! Great catch removing the summary line, I’m so glad to hear it’s sorted now. And thank you to Troy for sharing that helpful Filter tip 🧡

If anything else comes up, feel free to reach out. In the meantime, happy Zapping! 😁⚡