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Hi,

I have spent a few hours on Zapier try to figure out the instagram business part. I have connected my Meta account and I granted all access to Zapier, I am also the page admin, instagram account just changed to business account, but it still stuck on the configuration part, which shows no options are available. Could somebody please help?😭

 

Hi @Big J, 

 

To troubleshoot issues with Zapier’s Instagram Business integration, ensure your Instagram Business account is linked to your Facebook Page. Reconnect your Instagram account to Zapier via the Zapier dashboard. Verify your Instagram account is a Business Account, not a Personal or Creator account. Check Zapier’s app permissions in Facebook settings. If problems persist, try a different browser or incognito mode. If none of these steps work, contact Zapier’s support team for further assistance.

Hello,

 

I have checked my instagram is business account. I have reconnect Facebook with Zapier for more than 10 times. Ziper permission on Facebook is all allowed. Just tried using 3 browsers and incognito tab still not working, please help!

Thank you!

Hi @Big J,

Before we dive deeper, could you please check you have given Zapier (on Facebook) permission to grant these permissions:

https://www.facebook.com/settings?tab=business_tools&ref=settings

8858624c5e104ae6e296e6994ccaa896.png
(view larger)

Once these settings have been verified please reconnect your Instagram accounts to sync up those new settings!

  1. Please head to the “Apps” page here: https://zapier.com/app/connections
  2. Reconnect your Instagram for Business account.

I'll be keeping an eye out for your response!

Hey there, @Big J 👋

I just came across this thread and spotted that it’s still unanswered. Did granting those specific permissions Ken mentioned help to get things solved? If so, we’d love to get his reply marked as the best answer to help surface the solution to others in the Community. 🙏

If not, and you’re still unable to select the Instagram account in the Zap please let us know and we’ll be happy to assist further. 

Looking forward to hearing from you on this! 🙂

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