Hi @FeNo 

Welcome to the Community! I'm sorry you’re having trouble with your Zap.

The New Payment trigger in Stripe means it will trigger when a new payment is completed. Can you check if the right account is connected to the Stripe?

Hi @Brem 

Thanks for your attention!

I checked, the right account is connected. I have some payment intents with 'succeeded' status on this account. However, they are not listed in the zap's test stage.

Heya @FeNo! Hmm, so it does capture payment intents.

I want to double check though, is your zap connected to your Stripe production env with a live payment? The reason I ask is the Zapier Stripe app doesn’t support the staging at the moment.

If it all of this is true, is the payment through Stripe Connect by chance? These also aren’t supported though there’s a feature request for that I can get ya added to.

And finally, what method of payment was it - ACH payment, card, wallet, etc? 

Outside of those, I also wanted to share this help doc with a few more troubleshooting steps to walk through when your zap isn’t triggering.
Keep us posted!