Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Stripe Customer Email "no data"

  • March 10, 2024
  • 6 replies
  • 235 views
B

Hello!

I am setting up a zap to take stripe customer data, after buying a specific product, and put that email into a specific ActiveCampaign List. However, I keep getting an error on the ActiveCampaign test ‘The app returned "Missing Required Field(s) for Subscription Action".’

 

Steps:

  1. Trigger: Checkout Session Completed in Stripe
  2. Filter: Line items price product contains “xyz product id from stripe”
  3. ActiveCampaign Subscribe from x ListID. I don’t have contact ID so I filled in the email address field with stripe “customer details email” but it says no data in italics:

Any idea what is going on? I can’t seem to get the Stripe Email to match to the Active Campaign Email field.

 

Please Help!

Best answer by Bennifer1023

I got it resolved, metadata from Stripe wasn’t coming through properly, but it finally synced

 

You can resolve/delete this post

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

B
  • Bennifer1023
  • Author
  • New
  • 1 reply
  • Answer
  • March 10, 2024

I got it resolved, metadata from Stripe wasn’t coming through properly, but it finally synced

 

You can resolve/delete this post

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6780 replies
  • March 11, 2024

That’s an awesome news @Bennifer1023! We’re glad to hear that the issue is now resolved! 🎉

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

S
  • stevediaz
  • 1 reply
  • March 11, 2024

thanks for sharing 

A
  • ASACBeginner
  • Beginner
  • 2 replies
  • July 4, 2024

Could you please share how you got it to work, this is happening to us too and we’ve tried trouble shooting with no luck. @Bennifer1023 

K
  • KateNelson
  • New
  • 1 reply
  • April 24, 2025

Can someone please explain with how you got it to sync because mine is doing the same thing

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • April 25, 2025

Hi ​@ASAC and ​@KateNelson,

 

It's great to hear that ​@Bennifer1023  was able to resolve their issue with Stripe metadata not syncing properly, and their experience could be valuable to others facing similar challenges. If they're comfortable, it would be helpful for them to share the specific steps they took. For those still encountering this problem, there are several general troubleshooting steps to try: first, ensure your Zap is triggering on the correct Stripe event (like "New Charge"); subsequently, verify that the metadata in Stripe is correctly configured with proper keys, values, and associated objects. If issues persist, try reconnecting your Stripe account in Zapier to refresh the integration and test your Zap again. If the metadata still isn't appearing, contacting Zapier Support is recommended for further assistance.

Terms & ConditionsAccessibility statement