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Question

Stripe Connection Issue: Failed to Authenticate Account

  • March 13, 2025
  • 2 replies
  • 31 views

Every time I try to reconnect my Stripe account to Zapier, it returns this message: 

“Failed to update Zap: Authentication not found. Ensure the step has a valid authentication and try again. Details: Authentication not found for steps: (285908901, 285911946, StripeCLIAPI@2.20.8) Please try reconnecting these.”

I’ve tried clearing the cookies and website cache, uninstalling the app from Stripe, removing the account from Zapier, but nothing seems to work.

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • March 13, 2025

Hi ​@LiamDubeau 

I’ve seen this same behavior in a client account.

Seems like it might be a false positive.

Try configuring and testing your Zap steps.

 

Otherwise, report the issue via a ticket to Zapier Support: https://zapier.com/app/get-help

 

Stripe Status page: https://status.stripe.com/


JammerS
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  • Zapier Staff
  • March 19, 2025

Hi ​@LiamDubeau,
 
We just wanted to see how everything is going with your Zap. Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.